Privacy Policy

At Cadence, your privacy is of the utmost importance. We have taken steps to protect the personal information and health information that you entrust to us. The following outlines our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

What is personal information?

Your personal information includes:

  1. your name, mailing address, e-mail address, and phone number;
  2. your year of birth, gender, and language;
  3. your payment history;
  4. information you communicate through e-mail, faxes, letters, and phone calls; and
  5. other personal information collected to provide a specific service or to research our client base.

Collection of personal information and personal health information

We collect information in several ways:

1. User-Provided Information

When you use our online counselling services, you may voluntarily provide personal information and/or health information through forms or data fields on our website.

2. Device Information

Cadence collects information from your computer or other electronic devices when you access our website. This information may include your IP address, domain name, browser type, and information provided by tracking technologies such as cookies. This information helps us understand how our users interact with our services and enables us to manage the website efficiently. We only collect the personal information and health information that is necessary to provide our online counselling services. Our goal is to use this information in a way that respects your privacy and protects your information.